Support

Need help with PlugTalk? Most questions are answered below. If you’re still stuck, email us at hello@thenightwatcher.online — we reply within 48 hours.

Quick start

• Download the latest version from the download page.
• Open the DMG, drag PlugTalk into your Applications folder.
• Launch it — PlugTalk lives in your menu bar (top-right of the screen).
• Plug or unplug a USB device. You’ll hear a sound.

Activating your license

After purchase you’ll receive an email with a license key starting with PLUGTALK-. Click the menu bar icon → paste your key → click Activate.

Don’t see the email? Check spam / promotions, then email us with your order number.

Common questions

“Sounds are not playing.” Check your Mac volume isn’t muted, and that the device you’re testing isn’t in PlugTalk’s mute list (click its row → mute icon). For 60 seconds after wake-from-sleep, PlugTalk is silent on purpose to avoid false plug sounds from re-enumeration.

“My iPhone makes plug+unplug+plug when I connect it.” This is iOS’s Trust prompt re-enumerating. Working as designed — there’s no way to suppress only the middle event without delaying every unplug sound.

“I want to use PlugTalk on a second Mac.” One license activates on up to 3 Macs. Just paste the same key on the second machine. To free up a slot, click Deactivate in the license tab on the old Mac first.

“How do I get a refund?” Within 7 days of purchase, email us with your license key. Full refund, no questions asked.

“Will it work on Intel Macs?” PlugTalk targets Apple Silicon (M1/M2/M3/M4) running macOS 14 or later. Intel is not officially supported.

Reporting bugs

Email hello@thenightwatcher.online with:

• What you did (steps to reproduce).
• What you expected vs what happened.
• macOS version (Apple menu → About This Mac).
• PlugTalk version (menu bar → Settings → bottom of any tab).

Feature requests

Same email. Be specific about your use case — “add option X” is harder to act on than “when I do Y I wish PlugTalk did Z because …”.